FAQs
Are your Pokémon cards authentic?
Yes, we strive to offer authentic Pokémon trading card products sourced from trusted suppliers and distributors.
2. What products do you sell?
We offer a variety of Pokémon products, including booster packs, booster boxes, elite trainer boxes, collection boxes, tins, and collectibles.
3. How long does shipping take?
- Domestic Orders: 7–10 business days
- International Orders: 11–15 business days
Shipping times may vary depending on your location and carrier delays.
4. How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
5. Can I return my order?
Yes, eligible items may be returned according to our Return & Refund Policy. Products must be returned in their original condition and packaging.
6. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary by destination.
7. What if my order arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery and provide photos of the item and packaging for assistance.
8. How can I contact Lume Kart?
You can reach our customer support team through our Contact Us page or by emailing us. We're always happy to help with any questions or concerns.